Wednesday, July 13, 2011

"Like a good neighbor, State Farm is there...."

Today after I had picked Brian up from the max station we were on our merry way home when....

Our happy conversation was rudely interrupted by the sound of shattering window glass.... shanoobie!!!!!!

The front passenger window shanoobied into the back of my head ( had turned my head at the right moment to look at Brian) and the inside of our little green golf. What in all the world of goodness happened?

Well, and few months ago... Well actually....quite a few months ago, the pulley-mechanism thingy (yes, that is the technical term...in Renee's dictionary. I knew what it was called long enough to find the part.lol) broke causing us some dismay over where to find the money to fix said problem. So we (I mean Brian) jury-rigged the window to stay up. This worked fine until...well...two hours ago. When it shattered...


Yes, the world will be glad to know that your Batista will be fine and at work tomorrow. No Batista was harmed in the making of this blog event.... And the world will be even happier to know the window fragments completely missed my "beautiful" face. With that disclaimer out of the way (*whew*), I can continue my story.

Brian, driving at the time, freaked-out as the glass shanoobied into the car. "Renee what happened are you okay!!?!!?????" Me: "............(speechless/searching for the answer myself)......" Racing thoughts of did I get shot...am I hurt...what the...just happened....what the...just happened???!!!?? Brian, a "bit" (A LOT) more urgent, "RENEE ARE YOU OK!!!?" Me: "Ummmm....yeah I think sooo..." As I turned frantically to look over my shoulder to see if I was impaled by something or shot dead... "yeah...yeah...I'm ok..." Brian: "Did something hit you, or the window...." He's rushing to stop the car "safely". I was still flustered, and not really even sure that I wasn't actually hurt... Me: "I don't know..." 


So we stopped the car (This did not happen on the freeway, thank goodness!!), I quickly jumped out of the car, amongst hearing Brian declaring my need to be careful... 


I started to inspect the window and move the pieces of glass still in the window frame out... as Brian wandered up the street to where the window shanoobied to see if something did hit the window...or anything else that may have happened.


I was still working on the glass thinking and grumbling to myself about what we were going to do...when suddenly I broke out into song.... "Like a good neighbor, State Farm is there...." and poof Paul Jefferies from State Farm appeared beside me...

Ok ok ok I didn't sing and he didn't appear... But I took out my phone and dialed (503) 614-8564 (yes the actual number)... And guess what happened... HE ACTUALLY ANSWERED THE PHONE! :-)

I didn't expect it to be him, although he doesn't have a massive office, he does have a few friendly people who answer his phones, man the front desk, and other really important things...

So I started off... Chipper of course, and laughing a little (no really...I was!)
Paul: "Thank you for calling State Farm. My name is Paul, how can I help you?"
"Hi, this is Rene'e, my husband and I have insurance through your office and I have a funny story for you... and uhhh...wait is this Paul Jefferies? You actually answered your own phone? *laugh*"
"blah blah blah window shanoobied blah blah blah...what should I do?"
Paul: (Something to the effect of... ) "Wow, let me look at your insurance coverage...Well...Rene'e it looks like your insurance will cover the cost of the window replacement without a deductible..."
Me: *Life-saving-enormous sigh of relief...* and 20 other questions involving the window fixing and the mechanism... and a shop that could do both at the same time... and answering yes, I understand we have to pay for the mechanism fixing ourselves... Then asking so what do I do with the window in the meantime....? And finally an question more rhetorical then anything...how the heck do I get all the glass out of the car?"

And he had answers for all of them! I could not be more impressed. The window will be replaced tomorrow at the cost of our insurance...we found a replacement part for the window thingy, and SpeedyGlass will put that part into the window at a reduced cost because they will already be in there. :-) 


Our StateFarm agent, Paul Jefferies, has saved our car lives many times! We have had multiple car accidents, a stolen car, a car that ended up propped-up on a rock (another-story, another-time), and now an act-of-God shanoobie-ing our window. They have consistently taken good care of us... They are really a company I am glad to have on my side!

If you are in the Beaverton/Hillsboro/Tigard area or really anywhere in Oregon check out my insurance guy!


Paul Jefferies
(503) 614-8564
3000 NW Stucki Pl
Suite 170
Hillsboro, OR 97124-7272


*This blog has not been paid for or endorsed by State Farm Insurance or anyone affiliated through employment by the company. The opinions expressed here are solely the thoughts of the consumer.